1plus ph Privacy Policy

Information We Collect

When you register and use 1plus ph, we collect certain personal information that is necessary to operate your account and provide our services to you in the Philippines. This includes your name, date of birth, mobile number, email address, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. All information is collected directly from you during registration or through your use of the platform, and we do not purchase personal data from third-party data brokers. You can review or update your account information at any time by logging in to your account settings.

How We Use Your Information

The personal information we collect is used primarily to verify your identity, process your transactions, and deliver the entertainment services you have signed up for on 1plus ph. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — updates about promotions available on the Promotion page. Technical and usage data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains safe and fair for all players in the Philippines. We may also use aggregated, anonymised data to analyse platform performance and improve our features over time. We will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your consent.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — your data belongs to you. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by applicable law or a valid legal order. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared and must handle it in accordance with applicable data protection standards. We will notify you of any material changes to how we share your data wherever it is practicable to do so.

Data Security and Retention

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Your account is protected by password authentication, and we strongly recommend that you use a strong, unique password and keep your login credentials confidential at all times. Weretain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Once your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule. If you have concerns about the security of your account, please contact our support team immediately so we can take prompt action to protect your information.

Cookies and Tracking Technologies

Like most online platforms, 1plus ph uses cookies and similar tracking technologies to help the platform function correctly and to improve your browsing experience. Essential cookies are required for core functions such as keeping you logged in and remembering your preferences during a session, and these cannot be disabled without affecting how the platform works. We also use analytics cookies to understand how players in the Philippines navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles about you.

Your Rights as a User

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in certain circumstances. You may also withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. If you believe that your data has been handled in a way that does not comply with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests promptly and in accordance with our legal obligations. To exercise any of your rights, please reach out to our 24/7 support team and we will guide you through the process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will notify you through a prominent notice on the platform or via the contact details associated with your account. The date at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically to stay informed about how we protect your information. Your continued use of 1plus ph after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team at any time.